About Global Call Center

Global Call Center provides a unified environment that pairs open-source VICIdial capabilities with reliable VoIP connectivity, campaign orchestration, and operational analytics. We focus on stability, compliance-minded features, and workflows that help teams handle inbound and outbound interactions efficiently. We don’t claim unrealistic AI magic—just practical tooling that lets agents connect, supervisors coach, and operations scale responsibly.

Vision

To empower every call center with cloud-first, compliant infrastructure that scales globally.

Mission

Deliver an all-in-one platform that simplifies operations, elevates agent performance, and delights customers.

Leadership

Ava Thompson

CEO

Liam Patel

CTO

Noah Garcia

Head of Product

Mia Chen

Customer Success

Dialer

Predictive, progressive & manual modes with pacing safeguards.

VoIP

Global SIP trunk routing, codec flexibility, monitored quality.

Campaigns

List management, scheduling, outcomes & compliance-aware throttling.

VICIdial Integration

Leverage proven open-source dialing while adding UX polish.

Analytics

Queue, agent, and outcome visibility with export options.

Workflow

CRM syncing, disposition capture, and coaching hooks.